Customer Service
- To whom can I raise my customer service issue if am dissatisfied with service at your branch or an Agent?
Visit the branch Customer Service Desk, Call the Contact Center Numbers or Send an Email to customercaretz@equitybank.co.tz
Eazzy Banking App
- Why do I need to update my Eazzy Banking app when a new version comes out?
Updating the app helps keep it optimized and secure. Developers will from time to time release new features to minimize glitches during operation through "bug fixes" and ensure memorable user experience through "added features".
- Can the Eazzy Banking app work outside the country?
- Do I need to visit a branch to have my Eazzy Banking app activated?
- I have an older version of the Eazzy Banking app and get the error message "phone below capacity" when I try to use the app
- I cannot find the Eazzy Banking app in my Google Play/App Store account
Accounts
- What are the requirement to open personal ordinary account?
To open a Personal Account you need to have your Original ID (Driving License, Passport, National ID or New Voters ID), complete an account opening forms at a branch or agent near you.
- Why do accounts fall dormant?
- Can I get my statements via mail?
- Can I access my account online?
- How much do you charge to operate your accounts?
Loan
- How much Loan do I qualify for?
- The amount of loan you qualify for depends on how much money you can commit to repaying the loan every month. Other factors will be the type of loan applied, the purpose of the loan and duration.
- To view the different types of loans that we offer or a branch near you to discuss further with the Credit officers.